Here at Lulu we pride ourselves on providing an excellent and speedy customer service and we aim to dispatch all orders within 1-2 business days.
Postage and packing is charged on a flat rate basis and we ship worldwide.
All deliveries fulfilled by Royal Mail.
UK Standard Delivery (2-3 business days) £2.95
UK Express Delivery (1-2 business days) £5.95
Europe Delivery (4-7 business days) £4.95
Worldwide (6-10 business days) £5.95
You will receive an email to notify you that your order has been shipped.
CUSTOMS AND IMPORT CHARGES
Customs and import duties may be charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we have no control of these charges, so we suggest you check first what import charges may apply before ordering.
We really hope you're happy with your Lulu purchase, however, if you wish to return an item, we’re here to help: We will gladly offer an exchange, credit or refund within 14 days of you receiving your item. To be eligible for a return, your item should be unworn and in the same condition as when you received it. Please contact us to request a returns number.
REFUNDS AND PROCESSING
We will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3-7 days, depending on your card issuer's policies. Original shipping charges are non-refundable. The buyer will be responsible for paying their own shipping costs for returning an item. Please remember to obtain and keep the certificate of postage from the post office as this will act as your proof of delivery.
If you have any questions on how to return your item to us, contact us.